Sycamore Creations

Effective date: January 2025

Sycamore Creations (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

 

1. Who We Are

Business name: Sycamore Creations Service: Design, manufacture, and installation of garden pods Jurisdiction: United Kingdom

For the purposes of data protection law, Sycamore Creations is the data controller.

 

2. What Information We Collect

We may collect and process the following personal information:

· Name

· Address (including installation address)

· Email address

· Telephone number

· Payment information (processed securely via third-party providers where applicable)

· Details relating to your enquiry, quotation, order, or installation

· Any correspondence you send to us

 

3. How We Collect Your Information

We collect information when you:

· Make an enquiry via phone, email, website, or social media

· Request a quotation

· Place an order or pay a deposit

· Communicate with us before, during, or after installation

 

4. How We Use Your Information

We use your personal data to:

· Respond to enquiries and provide quotations

· Process bookings, deposits, and payments

· Arrange and carry out installations

· Communicate regarding your order or installation date

· Comply with legal and accounting obligations

· Improve our services and customer experience

We only use your data where we have a lawful basis to do so.

 

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

· Contractual necessity – to fulfil our agreement with you

· Legal obligation – for tax, accounting, and regulatory compliance

· Legitimate interests – to manage our business and communicate with customers

· Consent – where you have explicitly provided it (e.g. marketing communications)

 

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with:

· Professional advisers (e.g. accountants)

· Payment processors

· Contractors or suppliers where required to fulfil your order

All third parties are required to respect the security of your data and process it lawfully.

 

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against:

· Unauthorised access

· Loss or misuse

· Disclosure or alteration

Data is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal requirements.

 

8. How Long We Keep Your Data

We retain personal data only for as long as necessary, including:

· Customer records for legal and accounting purposes (typically up to 6 years)

· Correspondence relating to enquiries and orders

Once no longer required, data is securely deleted or anonymised.

 

9. Your Rights

Under UK data protection law, you have the right to:

· Access the personal data we hold about you

· Request correction of inaccurate data

· Request deletion of your data (where applicable)

· Object to or restrict processing

· Withdraw consent at any time

· Lodge a complaint with the Information Commissioner’s Office (ICO)

 

10. Cookies & Website Data

If we operate a website, it may use cookies for basic functionality and analytics. You can control cookies through your browser settings.

 

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website or provided upon request.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sycamore Creations Email: sycamoreoldfield@gmail.com